How to Ensure Cybersecurity in Passenger Information Systems

As passenger information systems advance and become increasingly digital, cybersecurity becomes a growing concern. While these systems provide real-time updates on schedules, delays, routes, and more, they also gather sensitive information. Without proper, robust cybersecurity measures and protocols, a passenger information system can become a target for a cyberattack.

Here, we’ll review how to identify risks and implement strategies to protect not only your system but the private information of your passengers.

Identifying Risks

1. Common Threats

• Hacking: A cybercriminal may gain unauthorized access to the information stored in a passenger information system to disrupt services or steal data. This is often achieved through vulnerabilities in the system.
• Phishing: Fraudulent emails or messages that may appear to be from a trusted source are known as phishing, and it’s a commonly used way to trick employees into granting access to the system.
• Malware: Another common threat is malware. Malicious software can be installed on vulnerable passenger information systems and could be used to corrupt data or take systems offline.

2. Vulnerabilities

Vulnerabilities within a passenger system can increase the risk of a cybersecurity breach. For example, many public transit systems offer free WiFi. If not properly secured, a hacker can easily exploit the network, gaining access to the onboard passenger information system.

Outdated software can also pose a threat, leaving systems open to exploitation. A common entry point for cybercriminals? Outdated security protocols.

3. Potential Consequences of a Breach

The consequences of a cybersecurity breach in your rail or bus passenger information system can be severe. Sensitive information, such as payment details, could be exposed, or the system could be brought down, leading to widespread delays. The one thing that these consequences have in common is that they can quickly lead to a loss of trust in your rail or public transit system.

Once lost, it can be challenging to regain the public’s trust, making it imperative to prioritize securing your systems. So, how can you do just that? By implementing strong security measures.

Security Measures to Implement

Data Encryption

Encrypted data, even if intercepted, cannot be read without the proper decryption key. That makes it an especially important step in protecting sensitive passenger details, including payment records.

Access Controls

Another great way to help ensure cybersecurity in your passenger information system is to limit access to it. Multi-factor authentication is an easy way to secure access further, ensuring only authorized personnel view or modify system data.

Regular Software Updates

Keeping software up to date is one of the most simple yet effective ways to protect against cyberattacks. That’s because updates often include fixes for security vulnerabilities, closing potential entry points for attackers.

Employee Training

Your staff plays a crucial role in maintaining cybersecurity. Regular training sessions help inform employees about the latest threats, such as phishing, and how to avoid them. In addition, consider developing an incident response plan so that all employees know how to quickly contain and resolve any issues.

Other Ways to Enhance Cybersecurity

Collaborating With Tech Providers

You can strengthen cybersecurity measures by working closely with technology providers, including the team here at XenaTech. From specialized security measures to advanced software and tools that can be easily integrated into existing systems, we can help protect your system, business, and travelers.

Educating Passengers

For an added layer of cybersecurity, consider offering passenger education. Encourage riders to take basic precautions, such as using secure connections when accessing public WiFi, and to report any suspicious activity or cybersecurity concerns.

Keep Information Safe and Services Running Smoothly

Implement a dynamic passenger information system that guards against cyberattacks, protects the sensitive information of your passengers, and supports the smooth operation of your transportation networks–partner with XenaTech today. Connect with us to learn more about developing a custom, safe passenger information solution.